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Short take: What happens when ...

What happens when a person intentionally tries to treat others better? For example, when talking to a telephone service representative? You know, someone who is anonymous and you'll never deal with again.

It's hard to do so. It's easier to quip back at people, rather than to great the service agent warmly before communicating my concern - even if I've had to wait for 20 minutes to get to a human being. Then communicate my concern, listen to the service agent's response with patience, and then work through what I hope can be done to satisfy or resolve my concern. I've been aware of that recently; and, to be honest, it's worth the effort. 
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